Frequently Asked Questions
Getting Started
How quickly can I get started?
Right Away! Once you have provided the necessary information and have completed the short training modules you will be on your way!
Do I need a PTIN (Preparer Tax Identification Number)?
Yes, a PTIN is required in order to prepare tax returns and must be renewed each year through the IRS website. https://www.irs.gov/tax-professionals/ptin-requirements-for-tax-return-preparers
Can I run this business part-time or from home?
This business is designed to operate at your leisure! with our web-based software you can prepare and complete tax returns anywhere you have an internet connection. You can dedicate as much or as little time as you like.
What if I’ve never filed a tax return before?
Empire Tax Offices ensures that you are prepared to file basic tax returns and if you ever run into any issues we are here to help.
What’s Included
What’s included when I sign up?
Upon signing up with Empire Tax Offices you will get access to our web-based software, customized branded taxes to go mobile app with QR code, all bank materials including checks and debit cards shipped directly to your location and year round support.
Is your software IRS-approved?
Absolutely! Our software is an IRS approved tax filing software.
Do I get marketing materials or help finding clients?
Having your own client base is a preferred, but we will show you ways to find your own clients and provide you with Bank Products such as Faster Money Cards and checks that you will be able to print in your own office.
Can I file prior-year returns with your software?
Absolutely! Our web based professional software allows you to complete tax returns from 2019!
Support & Training
Will I get help if I run into issues during tax season?
During Peak Season our hours extend until 11 pm EST so that we can be available to assist you with any issues you may run into.
Is support available during weekends or evenings?
Yes! During peak filing times, support is available 7 days a week from 8 am until 11 pm EST